Packaging & Shipping
Best method of shipment will be used based on package size, weight, content and destination in accordance to state and federal shipping regulations. There is a $25.00 packaging charge for all shipments to cover special packaging requirements for temperature sensitive products. A hazardous shipping fee will be assessed according to current rates on all hazardous products. Hazardous materials will be shipped by ground transportation.
Shipping charges are FOB St. Louis, Missouri, USA. Orders are typically shipped within 24 hours. Most of our products are shipped for overnight delivery. There will be a delay in shipping animal sourced products internationally if an Animal Export Certificate is required. In order to expedite international orders, we require a contact name, fax number and telephone number to accompany your purchase order. Indicate your broker or shipping agent's name if required.
Any product may be returned for full credit if it is not found to be within the range of the specifications stated. Lee BioSolutions, Inc. can accept NO returns without prior approval. For all returned products, the customer will pay all shipping costs and a 20% re-stocking fee, unless prior arrangements have been made. Lee BioSolutions must be notified within 15 days of receipt for return approval. Returns will not be accepted after 60 days under any circumstances. Before returning any Lee BioSolutions, Inc. product, please call for a return authorization number. Products authorized for return must be packaged for shipment in compliance with all federal, state and local regulations. We will not authorize any credit for any temperature sensitive product shipped improperly.
Call our customer service department for data sheets on our products.